Dear Support, We are running UCCE 11.5.x setup. But in the cisco document for optional, we can upgrade to the latest version “ Upgrade Tomcat to version 7.0 build releases. (That is, only version 7.0 build releases work with this tool.) You may choo...
Can outbound UCCE call have legal message played?: if UCCE solutions uses Finesse or normal IP phone. can we play " your call going to recorded" once the call connected with customer. If YES How can we do this? -Nag
We want to use soft phone and normal in favour of ip communicator as it looks the same as a desk phone. At the moment we are using jabber as well. Is there an alternative people use, I know ipblue has been suggested, is there others Thanks
Having a trouble trying to figure out an old script on my system that's not pulling up holiday/spring break message. I can't find the routing for schedules. I am attaching the two scripts is question. Can some one help. I am new to scripting but I ca...
We are using UCCX 11.6.2. I built several new agents for one of my teams and they are able to log in and work normally. The complaint is that previously-existing teams members are not seeing these new agents in the Agent Team Summary Report browser w...
Dear Ones, this is my first time here on the forum. I have the following problem: the service desk of the company where the work is using the cisco jabber, the supervisor who is also using the app informs me that I could not hear the technicians duri...
Hi,we have UCCE 10.5.we have reached 80% size of HDS database and then the purge started until the size was less of 80% (79% currently).nameTotal_Size(MB)Data_Size(MB)Data_Used_Size(MB)% Data_Used<inst>_hds223838.63200000159407.1979.7036 After the pu...
Our company has UCCX 8.5 and when someone call to our call center, it starts with traditional prompt message and then follow the general pattern. Now due to Corona pandemic, we have to close our call center and our requirement is that if someone call...
This has been surprisingly difficult to find. What is the java heap memory amount in UCCX 12.5? We're on 10 now, about to upgrade to 12, and hoping to leave our java heap memory errors behind by getting a bigger amount than 512MB. I figured somethi...
I am using Cisco Unified ICM 11.6. I have an issue with my music on hold wav file stops playing after 15 minutes, but the call stays connected. I created a 3 minute wav file with the hold message + 30 seconds of music in between messages. I thought i...
Dear members,This is a PCCE environment version 11.5.The system is up and running since almost 3 years. Recently our customer decided to configure Courtesy Call Back, and one of the things to be done is to install the CVP Reporitng Server as it was n...
I need to run the following stored procedure call in my scrip. This returns a string. Select DISTINCT family from dbo.fx_site( '"+ID+"' ) where child_level=1 'dbo.fx_site' is a stored procedure. So if I do a 'Test' in DB Read step nothing gets retu...
