09-24-2005 01:12 PM - edited 03-13-2019 11:11 PM
Folks,
We have a small call center, where if the agents are not available, the calls get routed to the voice mail, when we look at the abandoned calls report, i see too many of them.
CCO says that their is a way to fix the problem?
can someone help me, what should i modify in my script so that it does not tag a call going to voicemail as abandoned.
Thanks
09-26-2005 07:42 AM
Hi this has been resolved before in the forum.
Please search for:
Contact Center: CRA Editor - Mark call handled?
user: yogeswar and venkasub have responded with an answer.
09-29-2005 06:07 AM
Pls check if you are running into this DDTS:CSCdy66959
Regards
Prasanth
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