cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
714
Views
0
Helpful
0
Replies
Highlighted
Beginner

UCCX 10.6 Call / ECC Variables - Not showing on Finesse Desktop for Agent

Hi All,

 

Referring to the Cisco reference guides and other documents including forums/blogs, i would like to achieve basic set of information, so that for every call landing to the Finesse Agents in our environment can display more information. For example, the following

 

calling number ANI,

'original' called number DNIS (not the CTI Route Point)

 

Below is what i could do. However, no positive results.

 

Sharing below the variables configuration. Attach lab-testing script.(just rename and remove the .CSV from the end) ;-)

 

Could someone please guide/help.

 

 

Script Editor ECC Variables

image.pngSECI.pngCFADMIN.png

Mandeep
CreatePlease to create content
Content for Community-Ad
August's Community Spotlight Awards