Referring to the Cisco reference guides and other documents including forums/blogs, i would like to achieve basic set of information, so that for every call landing to the Finesse Agents in our environment can display more information. For example, the following
calling number ANI,
'original' called number DNIS (not the CTI Route Point)
Below is what i could do. However, no positive results.
Sharing below the variables configuration. Attach lab-testing script.(just rename and remove the .CSV from the end) ;-)