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UCCX: Can't remove DB read from script.

Hi All,

 

I have a problem with script when I delete anything in step DB Read, I can't make call to script - the script error (just hearing system error announce)

Anyone have this problem?

 

Thank you

1 Accepted Solution

Accepted Solutions

Nikhil Aind
Cisco Employee
Cisco Employee

You can try to validate the script by going to Tools > Validate on CCX editor it should throw errors if validation fails.

 

Db Read step will have some variables defined which might be referenced in DB Get or DB Release step.

 

You can checkout the below scripting guide for more information.

 

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_0/programming/guide/EditorSeriesVol1.pdf

 

 

Regards,

Nikhil Aind

 


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View solution in original post

2 Replies 2

Nikhil Aind
Cisco Employee
Cisco Employee

You can try to validate the script by going to Tools > Validate on CCX editor it should throw errors if validation fails.

 

Db Read step will have some variables defined which might be referenced in DB Get or DB Release step.

 

You can checkout the below scripting guide for more information.

 

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_0/programming/guide/EditorSeriesVol1.pdf

 

 

Regards,

Nikhil Aind

 


***Please rate helpful posts***

Hi Nikhil Aind,
When I validate the script, The error is: "Variable "XXXX" used in DB Read Step DB resource is not defined"
I refeshed the Database schema and the script is OK (validate successed )
Thank you for your suggest,
Tri Huynh

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