Contact Center

cancel
Showing results for 
Search instead for 
Did you mean: 
cancel

Forum Posts

I We have a regional ucce deployment  with each remote site having local gw and Vxml for edge queuing     Gw>>cusp>>cvp  My understanding is that each site, gw. Sends the call to cusp then cvp, since we queue the call at each gw. To do this we prepen...

iptuser55 by Level 6
  • 455 Views
  • 1 replies
  • 0 Helpful votes

I`ve previously work at a UCCE site with cubes being load balanced between 2x CVP with dial peers. I`m now at a site with CSUP, in my eyes doing the same thing. Can someone provide an insight on the advantage , disadvantage of using CSUP vs Cube- why...

iptuser55 by Level 6
  • 490 Views
  • 2 replies
  • 0 Helpful votes

I have a script that uses the Trigger Application step to trigger another script.  The triggered script runs properly and all variables are passed via Context.  Everything is working as expected, however, when the triggered script ends, the "Invalid"...

Hi,   I have had a query from and end user who wanted to know why there was a figure of 2 minutes showing against the Longest Call In Queue when there were 5 agents ready for a particular queue.  The end user is logged in as a Finesse supervisor look...

We are trying to change the header color in the Agent Finesse stats window using preset thresholds based on the queue depth. Is there a way to do this native within Finesse or do we have to use the CUIC permalink method? 

Resolved! User list for CUIC

Looking to automate export of user list for CUIC 10.x   The CUIC user list is stored on the informix database, not familiar with the schema.   I know the ICM database schema pretty well, but not sure about CUIC's internal database.   The goal is to b...

We have a lot of different call flows in our company, spread out between different floors, buildings, even cities!   I have created a script that when I enter the call flow number, it emails me a report of that call flow pulling the data from the XML...

Hi All I have a question around contact centre, Can you please tell me when using call routing if its possible to route a call based on a numeric entry typed in on a phone? for example if a user types in a 5 digit code it will route them to the corre...

All,   I am working on my Lab and I am trying to get my first call to UCCX, but when I call the trigger of my application +17731021000 I get a fast busy. I verified that routing is not an issue. Per the MIVR logs, it seems that the call is making it ...

can Any one help me with this issue that the Send to VRU is failing the call. I am receiving an error: Sorry We are currently experience system problem: I can see this error in the CVP server logs: can't connect to SIP server: ConnectionWrapper.check...

Good morning. I'm running UCCX V10.6, and I'm trying to modify a stock historical report. What I'm trying to is to modify the Abandoned Call Detail Activity Report to give a manager only his departments abandoned calls. When I run the report before c...

Joel Fox by Level 1
  • 582 Views
  • 1 replies
  • 0 Helpful votes