We have a customer using UCCX 5.0 to deliver call center services to over 200 unique customers. Currently, they are using a custom application to generate monthly billing reports, but have recently voiced interest in a more robust application.
I have searched and talked to many of our account reps but to no avail on a billing package specific to UCCX. Pulling the CDR records will not work since the billing generated for only when an agent is dealing with a customer and not while the caller is in queue.
Any suggestions are welcome. Thanks in advance.
