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UCCX Status Out of Compliance state because of insufficient licenses

herucisco
Level 1
Level 1

Good day everyone,

Our UCCX shown an Error: This Product Instance is currently in Out of Compliance state because of insufficient licenses. Purchase additional licenses within 87 days to avoid Enforcement mode.

When I check to license managemet, I see flex standard in compliance, but flex premium is out of compliance

herucisco_0-1737593130592.png

Then I check in license consumption report, it show different with the amount license reported usage in CCX Administration.

In license consumption report, show 10 for flex standard and 2 for flex premium.

herucisco_1-1737593504852.png

I think both should same right ?

I have click renew authorization and renew registration, but still not update.

System version: 12.5.1.11003-511 (su3-ES06)

Please your help.

Thank you

 

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