Smartnet mid-term cancellation

[Alpesh Sarvaiya]

Is the end customer allowed to terminate the Smartnet contract mid-way? If yes, what are the cancellation charges or penalty clause? I am looking for the Cisco document.

[Max Swift]

Hello Alpesh

Thanks very much for bringing this question to us, and also for your patience while determining the appropriate answer.

A case is required with our Customer Service team for this type of cancellation. You may submit the case at the following link:

https://customerservice.cloudapps.cisco.com/

You can then search for "service contract termination" and you should find results for different case types. Choose the appropriate option based on your circumstances by clicking "Open a case" on the right-hand side. Once you open the case a member of our Customer Service team will be in touch.

Please let me know if you have any additional questions!

Max Swift