Cisco API Software Suggestion not returing any data ( S3_NO_REC_FOUND)

[mcarassale]

Hi Team,

im trying to lookup via Cisco API call a Software suggestion for a Cisco 5545-X, but i get nothing back with Error Code S3_NO_REC_FOUND.

Im sure im using the right ProductId which is ASA5545, whi i see is still under support until 2025-09-30

https://api.cisco.com/software/suggestion/v2/suggestions/software/productIds/ASA5545

paginationResponseRecord": {

        "pageIndex": "1",

        "lastIndex": "1",

        "totalRecords": "1",

        "pageRecords": "1",

        "selfLink": "https://api.cisco.com/software/suggestion/v2/suggestions/software/productIds/ASA5545",

        "title": "Software Suggestions"

    },

    "productList": [

        {

            "id": "1",

            "product": {

                "basePID": "ASA5545",

                "mdfId": "284143130",

                "productName": "ASA 5545-X Adaptive Security Appliance",

                "softwareType": "Adaptive Security Appliance (ASA) Software"

            },

            "suggestions": [

                {

                    "id": "",

                    "isSuggested": "",

                    "releaseFormat1": "",

                    "releaseFormat2": "",

                    "releaseDate": "",

                    "majorRelease": "",

                    "releaseTrain": "",

                    "releaseLifeCycle": "",

                    "relDispName": "",

                    "trainDispName": "",

                    "errorDetailsResponse": {

                        "errorCode": "S3_NO_REC_FOUND",

                        "errorDescription": "No records Found",

                        "suggestedAction": "Supply Valid input parameters",

                        "inputIdentifier": "ASA5545"

                    }

                }

            ]

        }

    ],

    "status": "Success",

    "errorDetailsResponse": null

Can someone advice what the problem could be?

[balaji.bandi]

Not sure - what happend while you doing query : i am sure you have enough rights to get information

"suggestedAction": "Supply Valid input parameters",

https://developer.cisco.com/docs/support-apis/#!software-suggestion/error-codes

for testing query do any other see you get any results.

[mcarassale]

hi, 

yes it works for other Products IDs