06-05-2017 03:34 PM - edited 03-01-2019 04:38 AM
I have 2 devices stuck in unknown state. I've tried to re-discover them, but there was no change in their status.
Then I tried to delete them and I got the following error message:
I have restarted the APIC-EM server, but I still get the same error messages. The discovery doesn't show any errors.
Any ideas how to fix this?
06-06-2017 02:09 AM
Hi,
Can you please share the cluster setup or the inventory-service logs to look into the issue.
Thanks,
Pragatheeswary M
06-06-2017 05:57 PM
Hi Pragatheeswary,
It's a single server setup. Do you mean the apic-em-inventory-manager-service Instance Logs output from controllerDevelopment tab?
06-07-2017 05:22 AM
Log in as grapevine.
execute: cd bin
execute: grape instance status
This will display all of the services. Look for the apic-em-inventory-manager-service and note the ip address.
execute: ssh <ip of inventory service>
execute: tar czvf logs4tac.tgz /var/log/grapevine/services/apic-em-inventory-manager-service/5.1.3.1009/
NOTE: the version at the end of the path differs depending on what you are running
execute: exit
execute: scp <ip of inventory service>:logs4tac.tgz .
execute: exit
Now the file can be retrieved with filezilla or such.
sftp://<ip of inventory service>:logs4tac.tgz .
06-07-2017 09:14 AM
Hi Vag Le,
I meant the instance logs of apic-em-inventory-manager-service.
The steps are as shared by Nicholas.
06-06-2017 06:53 AM
What displays when you hover over the 'i' next to unknown?
06-06-2017 05:33 PM
06-07-2017 05:17 PM
Thanks for the answers everyone,
I've followed the instructions and produced the logs4tac.tgz file with a size of 85.9MB (1.34GB uncompressed).
Some of the log files (43) are empty, some are up to 100MB and some of them have quite a bit of information on the network topology..
Are we looking for a specific file that might give an indication on the nature of the issue?
06-08-2017 06:06 AM
Please share apic-em-inventory-manager-service.log* logs.(assuming it is 2.0.X build)
If it is earlier build (1.4.X) , please share apic-em-inventory-manager-service.log, apic-inventory.log, xde.log, existenceInventory.log, inventory.log
06-08-2017 04:58 PM
06-08-2017 07:17 PM
I was mentioning about the APIC-EM version. Since it is 1.4.X please share apic-inventory.log, xde.log, existenceInventory.log, inventory.log logs too.
06-08-2017 07:20 PM
Please ignore. Looks the attachment has all log files. Will take a look and update you.
06-08-2017 08:16 PM
Is there an APIC-EM v2.0.x out? Where can I get it?
06-08-2017 08:19 PM
no. it has not been released yet.
there will be a 1.5 before 2.x
06-09-2017 04:36 AM
Please share inventory.log, apic-inventory.log, xde.log and existenceInventory.log too. I thought all these files were in the attachment. But only apic-em-inventory-manager-service.log is available and that does not have the info on the issue.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide