Hello, I have a customer with Call Manager Express with a Cisco Unity Express module in it. The customer has a toll free 800 line that goes to the auto attendant in the CUE. They have been experiencing a form of toll fraud called traffic pumping, this is a caller gets into the AA and stays in it for up to 12 hours driving up the charged on their toll free line. I need a TCL script or method to disconnect calls that are in the CUE for more than 5 minutes. Does someone have a sample script or does someone do this for a reasonable rate?
I am not familiar with this type of scripting. The CME is getting it's phone service via a PRI. The call comes into the CME and then uses a dial peer to connect the caller to the CUE and the auto attendant. Would this disconnect be possible only on the calls connected to the CUE? I am wondering if this is something you have written or could write if you are familiar with it. If so what would you charge for doing so? It may be less expensive in the long run then the time it would take me to learn and test my own scripting.