Camera UI Control (ActiveX)

[ekagou001]

Hi All,

I m have an issue installing CameraUIControl on my PC. I have try many times and here are the error message I m getting.

Thanks

[David Caston]

I am having the same issue. I've downgraded to IE8, disabled firewall, added site to trusted sites, etc but it still has the same error.

[ekagou001]

We are most probably try to get this to work on a version of IE 64-bit whereas the minimum requirement is:

• Support for the 32-bit version of Internet Explorer 9, 10, and 11

I have not tried on the 32-bit version yet because it such a mission to remove or uninstall the 64-bit version.

There is a new version of active released, but it still not working for me

Description:	Cisco Video Surveillance 3000, 6000 and 7000 Series standalone video player installer.
Release:	2.7.0
Release Date:	25/Aug/2015
File Name:	CameraUIControl_Image-V2.7.0-20_ActiveX-v7.2.7.4.zip
Size:	7.33 MB (7683553 bytes)
MD5 Checksum:	c311d1158b1bb0aa5e15afabc09d5502
SHA512 Checksum:	4d58c16a3f64146e7da4ee2fd303559e...

Thanks

Eric

[David Caston]

I've been working with TAC and the Business Unit on this very issue. It has been identified as BugID CSCuv93661.

The BU was able to reproduce the issue and capture logs of the installer. More than likely it was a M$ update that caused the issue they say and a new Camera UI will need to be written and posted to the downloads site. The 2.7 installer is old enough to have been written before the M$ update.

[Matthew Jasper-Batson]

Hi All,

Ive been working with Dave on his case this issue is due to Microsoft update https://support.microsoft.com/en-us/kb/3072630 

If you uninstall the update and restart the PC the UI installer should go ahead and install.

If it doesn't please open a TAC case.

[ekagou001]

Hi Matthew,

I have tried your instructions but still wont complete the installation of activeX.

Thanks

Eric

[Matthew Jasper-Batson]

Hi Eric,

Please log a TAC case to get this looked into.

[rajekri3]

its working as i followed instructions in given link...!! thanks

[fredvc]

@rajekri3: you mentioned that it worked by following instructions in "given" link, which link do you refer to please?

[joseparr]

HI I am in the process of a new install in SJC7 and am having the same issue. what environment will work with the Camera UI?