i know this thread is old but VSM 7.9 now supports HTML 5 so VSOM will work on a MAC. 

Hi Eric, Please log a TAC case to get this looked into.

Hi All, Ive been working with Dave on his case this issue is due to Microsoft update https://support.microsoft.com/en-us/kb/3072630  If you uninstall the update and restart the PC the UI installer should go ahead and install. If it doesn't please ope...

Also another issue may be Bug Id: CSCef88319 DTMF tones being heard when dtmf relay is configured - another possibility that needs to be checked.

Hi All,      This issue could be the phone the prompt is being recorded on, we have seen this issue on Cisco IP phone 7962's.  I would be interested to see if these were the same phones used in the above cases. I realize these cases are old, but any ...