Salesforce CTI integration

[arupsarkar1]

Hi:

I am trying to integrate CISCO jabber with salesforce using Open CTI, can someone please point me to the right direction to implement it.

Regards,

Arup

[Geevarghese Cheria]

Hi Arup,

Please check this url for related information-

https://developer.cisco.com/site/collaboration/jabber/websdk/learn/im-and-presence-how-to/deploy-jabber-demo-in-salesfor…

Also Please refer - Cisco CTI and salesforce.com integration | Cisco Technical Support Forum

Thanks and Regards,

Geevarghese

[arupsarkar1]

I followed the link and have made the following changes.

1. I put in the jabber SDK zip file in as Static Resources inside my salesforce org
2. Changed the JabberCommand and Jabber and Messages & Alerts accordingly. Please see attached, I have not made any change in the Apex classes of startHereController and XMLDom.
3. Customized object and put in all the details as mentioned.

I am not getting any output, as mentioned in Step 7. I would really appreciate if someone can point me where I am going wrong.

[ryanshapiro]

Has anyone provided an answer to this?  I'm sure others are attempting to integrate with SalesForce.

[methewstom]

For a Cisco Jabber and Salesforce Open CTI setup, I’d first verify that the Jabber SDK, Visualforce components, static resources, and Apex dependencies are all loading correctly. If the basic setup is complete but Step 7 produces no output, checking the browser console and Salesforce debug logs would be a good next step.

I’d also verify whether the issue is with the session ID, JavaScript initialization, or the Jabber connection itself. Those checks usually help narrow down where the integration is failing. A Complete Salesforce CTI Integration guide can also be useful when reviewing the overall architecture.