CTI events

[alapati-satwik]

Hi Everyone,

I have installed the JTAPIc.jar in our Rogger VM but in the jar library i am unable to find the file cucm-jtapi-ext.jar.

Can anyone help me where can i find the the extension jar file.

Regards,

Satwik

[Jesus Illescas]

Hi @alapati-satwik I'm not familiar with collaboration, you might consider to ask/crosspost on https://community.cisco.com/t5/Collaboration/ct-p/4691-collaboration-voice-video as well, you might get some help there too

[methewstom]

I’d avoid treating cucm-jtapi-ext.jar as part of the standard JTAPI package without confirming the CUCM version. The safest approach is to check the Collaboration-specific JTAPI documentation or package for that release first.

Since the issue is specifically around CTI and JTAPI, cross-posting in Cisco’s Collaboration community makes sense too. For a broader overview of the architecture and components involved, this Complete Salesforce CTI Integration Guide is also useful.