Configuration error in UCCX_EarlyRelease Finesse desktop

[DENNIS WEIKEL]

When accessing the Finesse Desktops receive the following error:

Sign In Error - The device associated with that extension or dial number is invalid

The following solutions appear to be relevant but can't find the pages associated with the resolution. 

https://supportforums.cisco.com/discussion/12149211/finesse-91-sign-error

https://supportforums.cisco.com/discussion/12129071/uccx10-finesse-agent-login

[jacoadam]

Hello Dennis,

I may be able to help out here. What finesse user were you trying to log in?

Thanks!

Jacob

[DENNIS WEIKEL]

I’ve been able to resolve by opening Jabber before launching the Finesse desktop.

Next step is to deploy some physical phones in my lab for testing.

[piyush11]

Can you help me with this ? I am also facing the same issue ?

[DENNIS WEIKEL]

The Finesse desktop will launch successfully IF Jabber is running.   

Not sure why there is this dependency.