I"m having an issue where inbound calls rerouted back to PSTNT failling.   Call flow:- ITSP—SIP—CUBE1—SIP—CUCM—CFWD All—SIP—CUBE1—ITSP.   The PSTN calling Party receives a long pause, with no ring back, then receives a fast busy.     Our ITSP indicated the outbound SIP invite Messages for the second call leg contains a Remote-Party-ID which needs to be replaced with a Diversion Message where the original calling party is removed.     The SIP Messages could be manipulated on the CUBE but would rather manipulate on CUCM.     Does anyone have a SIP Normalization script that could be implemented on the CallManager SIP Trunk for performing the SIP message manipulation.     Thanks in advance for your feedback.     ... View more

I'm unable to get the Corporate directory working on a Cisco 8851 phone.  LDAP (system, directory, and authentication) are configured and am able to import LDAP users into CUCM. The following entries are configured on the phone's Web GUI.  DNS resolution resolves to macaw.dlw.com. Receive the following error:    This site can’t be reached in the console log. Receive the following error on the 8851  Host not found.  Information URL http://macaw.dlw.com:8443/ccmcip/GetTelecasterHelpText.jsp Directories URL http://macaw.dlw.com:8443/ccmcip/xmldirectory.jsp Messages URL Services URL https://macaw.dlw.com:8443/ccmcip/getservicesmenu.jsp Idle URL 0 Idle URL time 0 Proxy server URL Authentication URL https://macaw.dlw.com:8443/ccmcip/authenticate.jsp Can someone point to me where the Java code is modified for the URLs above.   ... View more

When accessing the Finesse Desktops receive the following error: Sign In Error - The device associated with that extension or dial number is invalid The following solutions appear to be relevant but can't find the pages associated with the resolution.  https://supportforums.cisco.com/discussion/12149211/finesse-91-sign-error https://supportforums.cisco.com/discussion/12129071/uccx10-finesse-agent-login ... View more