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- About DENNIS WEIKEL
05-01-2019
Stats
Member since
08-18-2010
24
Posts
0
Helpful
1
Solution
06-08-2017
10:27 PM
I've been running the 8851 phones. Having noticed the phones locking up intermittently. Phones are utilizing latest firmware; SipXX.11-7-1-17
My workaround has been resetting phones to clear memory on phones.
... View more
Created by
DENNIS WEIKEL
in IP Telephony and Phones
in IP Telephony and Phones
06-06-2017
08:16 AM
06-06-2017
08:16 AM
Cisco TAC could not provide a root cause of this issue.
The phone's Debug display had the following error:
ReasonForOutOfService=10
A search for the error returns the following: ReasonForOutOfService=10 -- TCPtimedOut - The TCP connection to the Cisco Unified Communication Manager experienced a timeout error
It was hypothesized that the phone's firmware became corrupt.
I've been able to get the phone to register by bringing the phone back into the office so that it registered on the LAN.
... View more
05-02-2017
12:39 PM
I have the same issue and have opened a support ticket with Cisco to address.
Will report back on my findings.
... View more
Created by
DENNIS WEIKEL
in IP Telephony and Phones
in IP Telephony and Phones
03-18-2017
06:21 PM
03-18-2017
06:21 PM
Thank you for the suggestion of replacing DNS with IP Address. It wasn't successfuly in pinpointing the issue but did direct me to the right direction.
One thing to note in my topolgy is that my CUCM \ CUC server are located in a Colocation facitlity and the phones are connecting to them using IPv6.
When Telneting from a local LAN using IPv4 I receive a connection but when attempting using the IPv6 address it goes nowhere.
This leads me to believe that Tomcat isn't IPv6 aware.
... View more
Created by
DENNIS WEIKEL
in IP Telephony and Phones
in IP Telephony and Phones
03-12-2017
01:47 PM
03-12-2017
01:47 PM
I'm unable to get the Corporate directory working on a Cisco 8851 phone. LDAP (system, directory, and authentication) are configured and am able to import LDAP users into CUCM.
The following entries are configured on the phone's Web GUI. DNS resolution resolves to macaw.dlw.com.
Receive the following error:
This site can’t be reached in the console log.
Receive the following error on the 8851
Host not found.
Information URL
http://macaw.dlw.com:8443/ccmcip/GetTelecasterHelpText.jsp
Directories URL
http://macaw.dlw.com:8443/ccmcip/xmldirectory.jsp
Messages URL
Services URL
https://macaw.dlw.com:8443/ccmcip/getservicesmenu.jsp
Idle URL
0
Idle URL time
0
Proxy server URL
Authentication URL
https://macaw.dlw.com:8443/ccmcip/authenticate.jsp
Can someone point to me where the Java code is modified for the URLs above.
... View more
Labels:
Created by
DENNIS WEIKEL
in Collaboration, Voice and Video Documents
in Collaboration, Voice and Video Documents
03-03-2017
12:03 PM
03-03-2017
12:03 PM
I experienced the following error error and was able to resove .
<CiscoIPPhoneError Number="4"/>
The trick for me is that the URL is CASE sensitive.
The following URL was successful:
<IP address>CGI/ S creenshot
The following URL failed:
<IP address>CGI/ s creenshot
... View more
Created by
DENNIS WEIKEL
in Collaboration, Voice and Video Documents
in Collaboration, Voice and Video Documents
12-23-2016
11:43 AM
12-23-2016
11:43 AM
Thanks for the great trace troubleshooting primer.
I'm troubleshooting intermittent one-way audio issues. Trying to uncover what's happening.
Can you provide insight into were codec negoation is located.
... View more
Created by
DENNIS WEIKEL
in DevNet Sandbox
in DevNet Sandbox
12-01-2016
09:15 AM
12-01-2016
09:15 AM
The Finesse desktop will launch successfully IF Jabber is running. Not sure why there is this dependency.
... View more
Created by
DENNIS WEIKEL
in DevNet Sandbox
in DevNet Sandbox
11-28-2016
08:53 AM
11-28-2016
08:53 AM
I’ve been able to resolve by opening Jabber before launching the Finesse desktop. Next step is to deploy some physical phones in my lab for testing.
... View more
Created by
DENNIS WEIKEL
in DevNet Sandbox
in DevNet Sandbox
11-25-2016
11:16 PM
11-25-2016
11:16 PM
Changing from Chrome to Firefox resolved issue.
... View more
Created by
DENNIS WEIKEL
in DevNet Sandbox
in DevNet Sandbox
11-25-2016
11:11 PM
11-25-2016
11:11 PM
Cisco Unified CCX Administration page menu page doesn't operate. Clicking on the System, Applications, Subsystems, Wizards, Tools and Help menu options do not operated. Does anybody have a fix?
... View more
Labels:
Created by
DENNIS WEIKEL
in DevNet Sandbox
in DevNet Sandbox
11-25-2016
10:44 PM
11-25-2016
10:44 PM
SSH to the IM and Presence server has the wrong IP Address. IP address is .17 not .7 SSH to the server it fails because the IP address is wrong.
... View more
- Tags:
- uccx_earlyrelease
Labels:
Created by
DENNIS WEIKEL
in DevNet Sandbox
in DevNet Sandbox
11-25-2016
04:52 PM
11-25-2016
04:52 PM
When accessing the Finesse Desktops receive the following error: Sign In Error - The device associated with that extension or dial number is invalid The following solutions appear to be relevant but can't find the pages associated with the resolution. https://supportforums.cisco.com/discussion/12149211/finesse-91-sign-error https://supportforums.cisco.com/discussion/12129071/uccx10-finesse-agent-login
... View more
11-25-2016
04:27 PM
Would someone point me to the direction of where "Agent Phone Line Control to All lines" is configured.
Please provide bread crumbs to this menu option.
Thanks in advance.
... View more
Created by
DENNIS WEIKEL
in IP Telephony and Phones
in IP Telephony and Phones
04-24-2016
12:22 PM
04-24-2016
12:22 PM
Has anybody found a solution to this issue.
I'm experiencing with Cisco IOS-XE 3850 software running the latest IOS release 03.06.04.E
Are there debugging commands that can pinpoint the issue.
Thanks in advance.
Dennis
... View more
03-23-2018
I've been troubleshooting the same issue. The functionality broke
unexpectedly. Our Environment: Cis...
06-08-2017
I've been running the 8851 phones. Having noticed the phones locking up
intermittently. Phones are u...
06-06-2017
Cisco TAC could not provide a root cause of this issue. The phone's
Debug display had the following ...
05-02-2017
I have the same issue and have opened a support ticket with Cisco to
address. Will report back on my...
Created by
DENNIS WEIKEL
in Unified Communications Infrastructure
03-26-2017
03-26-2017
CUCM and CUC are running 11.5.1.11900-26 as well. Attempting to install
IM and Presence I receive th...
03-18-2017
Thank you for the suggestion of replacing DNS with IP Address. It wasn't
successfuly in pinpointing ...
Created by
DENNIS WEIKEL
in IP Telephony and Phones
03-12-2017
03-12-2017
I'm unable to get the Corporate directory working on a Cisco 8851 phone.
LDAP (system, directory, an...
Created by
DENNIS WEIKEL
in Collaboration, Voice and Video Documents
03-03-2017
03-03-2017
I experienced the following error error and was able to resove.
The trick for me is that the URL is...
Created by
DENNIS WEIKEL
in Collaboration, Voice and Video Documents
12-23-2016
12-23-2016
Thanks for the great trace troubleshooting primer. I'm troubleshooting
intermittent one-way audio is...
Created by
DENNIS WEIKEL
in DevNet Sandbox
12-01-2016
12-01-2016
The Finesse desktop will launch successfully IF Jabber is running. Not
sure why there is this depend...
Created by
DENNIS WEIKEL
in DevNet Sandbox
11-28-2016
11-28-2016
I’ve been able to resolve by opening Jabber before launching the Finesse
desktop.Next step is to dep...
Created by
DENNIS WEIKEL
in DevNet Sandbox
11-25-2016
11-25-2016
Changing from Chrome to Firefox resolved issue.
Created by
DENNIS WEIKEL
in DevNet Sandbox
11-25-2016
11-25-2016
Cisco Unified CCX Administration page menu page doesn't operate.
Clicking on the System, Application...
Public Statistics
| Date Registered | 08-18-2010 11:43 AM |
| Date Last Visited | 05-01-2019 09:26 AM |
| Total Messages Posted | 24 |
