Did not receive the email "Your DevNet Sandbox Lab is Ready" after reserve the DEVNET

[terrypeng]

Last time I have received the confirmation with the log in name and password after reserve the Cisco IOX lab on DEVNET but there is no this time. I need the log in name and password for the VPN access.

Thanks

[zowu]

Hi Terry,

Could you please share your reservation id with us? We can check the lab status and send credential to you if it is still active.

Thanks,

Bob

[terrypeng]

Hi BOB,

reservation id : ae10a3d2-043e-4cf3-854b-10974a1c6bb1

Thanks

Terry

[zowu]

Hi Terry,

Please use credential below for your AnyConnect VPN:

03:07:39 Adding user tchoi0001 on VPN

03:08:02 VPN CONNECTION INFORMATION

---------------------------------------

VPN  Network: 128.107.93.228:20104

    Username: tchoi0001

    Password: m4GSfZHA

---------------------------------------

[terrypeng]

Hi BOB,

I have received the email with the credential but login is not success. The log from the CISCO ANYCONNECT is below:

[17/2/2017 9:21:18] Ready to connect.

[03/06/17 09:42:38] Contacting devnetsb13.cisco.com.

[03/06/17 09:42:46] Please enter your username and password.

[03/06/17 09:43:45] User credentials entered.

[03/06/17 09:43:47] Login failed.

[03/06/17 09:43:49] User credentials prompt cancelled.

[03/06/17 11:09:29] Contacting 128.107.93.228:20104.

[03/06/17 11:18:14] User credentials entered.

[03/06/17 11:18:15] Establishing VPN session...

[03/06/17 11:18:24] Connection attempt has failed.

[03/06/17 11:18:48] Contacting 128.107.93.228:20104.

[03/06/17 11:18:54] User credentials entered.

[03/06/17 11:18:55] Establishing VPN session...

[03/06/17 11:19:06] Connection attempt has failed.

[zowu]

Hi Terry,

I've tried the credential and it is working here. Could you please paste your AnyConnect Log so we can have a troubleshooting?

Thanks,

Bob

[terrypeng]

Hi BOB,

Thanks, My PC can connect via Cisco Anyconnect after reboot.

Terry