How often do sandboxes reset?

[jeffreyhyson]

Last week I was able to successfully work in IOS XE on Catalyst Latest Code Always On sandbox.

This week I am unable to enter into a "config term" mode

Router01>config term
^
% Invalid input detected at '^' marker.

Is there anyway to manually reset a sandbox?

[M02@rt37]

Hello @jeffreyhyson?,

Router01>config term
^
% Invalid input detected at '^' marker.

You need to enter Router01>enable and after enter the command Router01#config terminal 

[jeffreyhyson]

login as: admin
Keyboard-interactive authentication prompts from server:
| Password:
End of keyboard-interactive prompts from server

Router01>enable
% Error in authentication.

Router01>

[bigevilbeard]

Normally when this happens the team has to hard reset the device in the backend.

[jeffreyhyson]

@bigevilbeard how can I proactively notify Cisco to do a hard reset?

[bigevilbeard · Accepted solution]

The team monitor these forums for issues.

[M02@rt37]

@jeffreyhyson 

Ensure that the user account you are using has sufficient privileges to execute the "enable" command. If the account does not have the necessary privilege level, you may encounter an authentication error.

[bigevilbeard]

Looks ok now

~/root via  v3.11.0rc2 (venv) took 14s
❯ date
Fri 26 May 2023 11:37:50 BST

~/root via  v3.11.0rc2 (venv)
❯ ssh admin@sandbox-iosxe-latest-1.cisco.com
(admin@sandbox-iosxe-latest-1.cisco.com) Password:
Acceso denegado solo personal autorizado

c8000v#

[jeffreyhyson]

Yes it is thanks for pointing it out