Not Receiving VPN Credentials Email after Reserving Collaboration Sandbox 10.5 or 11

[russel.panganiban]

Hi,

I just reserved Collaraboration 10.5 sandbox and I'm not getting any emails regarding the

credentials needed to access it. 

Can I initiate the resending of that email?

Thanks,

Russel

[jokearns1]

Hi Russel,

Looking at the emails sent to you, the VPN credentials are sent to you. I sent a test message to your email address. can you confirm you received it ok?

Thanks,

Joe

[jokearns1 · Accepted solution]

Russel,

reached out to you on private email. We will look into the issue and let you know but for the moment, you are good.

Regards,

Joe

[russel.panganiban]

Thanks Joe for the help!

Late in the afternoon yesterday, I received the emails that were sent when I was reserving the sandboxes.