Permitted users cannot receive the emails using Collaboration UC 10.5

[john.mcdonald]

We added another user but have not received the email with the login credentials for that user (Pete).

Thanks,

John

[john.mcdonald]

We tried adding 2 additional users to sandbox:  998e9ac5-8a29-4a41-b2aa-bc4c20e3f4bd

[email protected]

[email protected]

They don't appear as permitted users.

Thanks,

John

[zowu]

Hi John,

We cannot find Pete's account within our system. Could you please ask him login into our system to create an account?

Thanks,

Bob