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Permitted users cannot receive the emails using Collaboration UC 10.5

john.mcdonald
Level 1
Level 1

‎11-26-2018 11:44 AM - edited ‎06-04-2019 02:44 AM

We added another user but have not received the email with the login credentials for that user (Pete).

 

Thanks,

John

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2 Replies 2

john.mcdonald
Level 1
Level 1

‎11-26-2018 11:55 AM

We tried adding 2 additional users to sandbox:  998e9ac5-8a29-4a41-b2aa-bc4c20e3f4bd

 

Paul.pottier@bluec802.com

Pete.tyldesley@bluec802.com

 

They don't appear as permitted users.

 

Thanks,

John

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zowu
Cisco Employee
Cisco Employee

‎11-26-2018 08:39 PM

Hi John,

 

We cannot find Pete's account within our system. Could you please ask him login into our system to create an account?

 

Thanks,

Bob

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