Received empty VPN credentials

[fandre207]

I'm getting empty VPN credentials by email: 

I tried with 'sandbox-iosxr-1.cisco.com', as I see in the I/O tab (image attached) but the authentication is failing.
This is happening with the IOS XR Always-on Sandbox. 

[Jesus Illescas]

@fandre207 I confirm the credentials are not on the mail, I'll share this with the sandbox team. However as you noted the credentials can be found in the I/O tab. 

I can see the ssh connection to the sandbox is not working as you commented, I'll the sandbox team to reset it.

[fandre207]

@Jesus Illescas Should I use the ssh connection to establish the lab's private VPN?

I understand that these are different URLs but please correct me if I'm wrong. 

I tried re-launching and Lab Network Address is missing on the email.  

[Jesus Illescas]

@fandre207 the Always On sandboxes don't require VPN, you can ssh directly. However, I can see the sandbox is not working at the moment. It can take a moment for the sandbox team to see my request. 

The mail needs some rework, I can see is confusing, but the credentials that don't appear on the mail are the same as the ones in the I/O tab in the environment page.