Received empty VPN credentials

[fandre207]

I'm getting empty VPN credentials by email: 

I tried with 'sandbox-iosxr-1.cisco.com', as I see in the I/O tab (image attached) but the authentication is failing.
This is happening with the IOS XR Always-on Sandbox. 

[Jesus Illescas]

@fandre207 I confirm the credentials are not on the mail, I'll share this with the sandbox team. However as you noted the credentials can be found in the I/O tab. 

I can see the ssh connection to the sandbox is not working as you commented, I'll the sandbox team to reset it.

[fandre207]

@Jesus Illescas Should I use the ssh connection to establish the lab's private VPN?

I understand that these are different URLs but please correct me if I'm wrong. 

I tried re-launching and Lab Network Address is missing on the email.  

[Jesus Illescas]

@fandre207 the Always On sandboxes don't require VPN, you can ssh directly. However, I can see the sandbox is not working at the moment. It can take a moment for the sandbox team to see my request. 

The mail needs some rework, I can see is confusing, but the credentials that don't appear on the mail are the same as the ones in the I/O tab in the environment page.

[fandre207]

Hello @Jesus Illescas , 

Do you have any news from the sandbox team on the IOS XR Always? I see is still down.

I also see this ones are down: 
- Catalyst 8000 Always-On Sandbox
- Nexus 9000 AlwaysOn Sandbox

I understand is best effort to fix it but could ask the team? 

[Jesus Illescas]

Hi @fandre207 I see the sandboxes XR and C8k Always On are not working correctly, I will ping again the sandbox team. Thanks for sharing.

I tested the N9k always on too, but this one is working for me right now. If you have an active reservation, please end it and start a new one.

[fandre207]

Hi @Jesus Illescas , I started a fresh new reservation for N9k always-on but is not working right now: 

labs
labs ping sbx-nxos-mgmt.cisco.com
PING sandbox-nxos-1.cisco.com (131.226.217.151) 56(84) bytes of data.
^C
--- sandbox-nxos-1.cisco.com ping statistics ---
16 packets transmitted, 0 received, 100% packet loss, time 15367ms

labs ssh [email protected]
User Access Verification
Received disconnect from 131.226.217.151 port 22:2: Too many authentication failures
Disconnected from 131.226.217.151 port 22
labs
labs

The error message indicates that my user had too many authentication failures. Could you ask the team if the problem is with my particular username "felix.andre86" ? 

Anyway ping is not responding... so I assume is down again. 

[Jesus Illescas]

@fandre207 I tested the nexus always on and worked for me.

Is felix.andre86 the user that appears on the environment page? a screenshot helps. Sometimes the credentials might fail at the first attempt, if that happens end and start a new reservation.

Also, please share the output of your ssh command using the -v flag (assuming openSSH) or equivalent.

ssh <YOUR_USER>@sbx-nxos-mgmt.cisco.com -v

It would be strange that the issue might be only for your username.

About ping, as far as I know is disabled for all always on sandboxes.