Unable to Call from Cisco IP Communicator

[sehrlichmcs]

Hello Cisco team,

The issue with Communicator, I have installed Cisco IP Communicator 11.7 on my machine when I am trying to call from Communicator not able to connect the call.

Can someone help me on this and the prefix I am using is 90111.

Need Suggestions.

Thanks in Advance.

[jacoadam]

Hello!

Are you using a Sandbox?

One quick suggestion is to look at the security profile for the phone. You may need to use a UDP only profile if you're trying to make a call over VPN. Do you know about this setting?

Thanks!
Jacob

[dstaudt]

Also note that the lab CUCM instances are not connected to the PSTN, and you will not be able to place an external/long-distance call (guessing from the 9011 prefix...)

To test calling, you will probably want to configure a second endpoint (i.e. another PC with IPC or Jabber softphone).