Custom icons in Duo app?

[lee5]

I’m using the Duo app not just for the multiple duo-protected applications and sites I sign into, but also for storing all of TOTP-based 2FA logins—I’ve got 27 different logins in the app as of this morning.

The duo-protected items pick up their icon from the Duo service, and there are pre-made icons for several of the other TOTP items I use (like AWS), but for the majority of logins I have to either pick an incorrect icon from the app’s list of icons, or just go without.

Having icons to visually differentiate the logins when scanning through the list is a huge help, so I end up going with distinct (but often incorrect) icons so that each service has a visual identifier. However, it would be even better if the app supported user-specified icons—either by picking an image from my device’s filesystem, or by feeding the app the URL of an image I want to use.

Duo has said for at least a couple of years that this functionality is coming, but it has yet to materialize. Any ETA?

[Martien_Verbruggen]

I’d like an icon for paypal, please.

[ZacJanes]

Created an account just to say this is ABSOLUTELY NECESSARY! Having so many 2FA accounts showing up as “Third Party” in the Android app is horrible!

[mkorovesisduo]

Hey Zac, while a third-party account will always be labeled as such in the Duo Mobile account list, you can change the name and icon of an account by tapping and holding the account entry in the app and then tapping “Edit Account”.

[cmbaker82]

@mkorovesisduo Now we just need to get your development team to change it so when you click “Edit Account” there is an option to upload a custom icon.

[lee5]

My employer has been a Duo customer since 1Q 2015, and I’ve been using it personally to secure my own stuff for the same amount of time. Been asking for custom icons for four years. I don’t understand why this feature request seems to be so difficult to implement—or, alternately, I don’t understand why this feature request is so heavily de-prioritized given its low apparent impact and ongoing extremely vocal customer requests.

Really wish you guys would quit [messing] around and add the option already. It ain’t hard and I trust you have competent enough change controls in place such that it ain’t gonna break your app.

**edited by admin to remove profanity (friendly reminder to please see community rules)

[Amy2]

Hi Lee,

Thank you for taking the time to share your feedback with us. We are always working to improve the Duo experience, and we know this is an important request for many users. I’ve passed your comments along to the team.

[Darwin_Bravo]

I also would like to request the ability to add custom icons. For now, an icon Akamai would be nice. Thank you.

[zerodayz]

Where are we this simple but essential feature? This request is coming up for a year old now. Dozens of sites now support authenticator apps, we want to use Duo. I have to scroll a list of blank icons trying to find the one I need; is this the code for my PayPal Business or Personal?
You will never keep up by adding the sites for us. Just allow us to add by using a URL or upload from device. What is so hard about this request? It’s a tiny avatar in a space that is already there.

It would also be useful to be able to change the ones that you DO have. I have about five different Google accounts, allowing us to customise that logo would speed up the authentication process.
The brain focuses on images not text.

Fix this. For the love of god.

[Joseph5]

• Bitdefender (& major antimalware suites)

• NinjaRMM (& major RMM cloud services)

• Ability to add custom icons for third-party apps that are missing an icon. At least a list to choose from to categorize types of accounts, personal/work, etc…

[drg1138]

An Icon for DYN DNS and PayPal would be wonderful.

[Cooper1]

The only icons missing for me are Cloudflare and HE.net

[kclymans]

Cygilant uses Duo for 2FA and no go on an icon thus far. I mentioned it to their team to see if they could get it to set up one like Amazon does.

[steve22]

Hi Lee and Co.,

I’m the Group Product Manager for Authentication at Duo, and the mobile app lies within my purview.

Thank you for your feedback. Our mobile team has been hard at work delivering dark theme on Android and dark mode on iOS, in addition to core features to instantaneously restore Duo accounts on both iOS and Android as folks set up new devices.

As you might expect, we have a number of competing priorities both around supporting our existing customers and new customers with the core business use case of Duo, as well as providing a good experience for personal use.

Because we have such a lean mobile team, it can be a challenge to prioritize third-party accounts as less than 10% of users use non-Duo accounts with the mobile application. Our core function is to help secure organizations from stolen credentials, and third-party personal account support is secondary to that end.

With that being said, there are a lot of exciting design updates upcoming over the next year, and we will see if there are opportunities to invest in third-party accounts…

We will share updates with the community on this thread as they become available. You can also subscribe to our release notes to be notified instantly of new Duo releases and product features.

Cheers.

[makeitgreatagain]

Only Icons I have missing is Cloudflare, SiteGround and Site 24/7

[lsec00]

Pleaseeeeee?
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Darktrace