DUO mobile app

[dorav]

I have a costumer that have Cisco DUO on his computer and his mobile and there is a problem with the mobile app that the user not received any notification on the mobile app to connect with the MFA.
The application on the phone does not show the alert.
What I can do?
The user now locked out from his computer

[DuoKristina]

Please make sure the user is enrolled in Duo, has a phone/tablet attached to their account in the Duo Admin Panel, and that the phone shows up as "Activated" for Duo Mobile.

https://duo.com/docs/rdp-faq#why-am-i-unable-to-log-in-to-windows-after-installing-duo?

https://duo.com/docs/rdp#enroll-users-before-installation

https://duo.com/docs/administration-users#activating-duo-mobile

[Jonatan Jonasson]

In some cases I've seen the Duo mobile app not popping up with notifications after a recent phone upgrade.
Sometimes it's enough to force-reboot the phone, and sometimes just doing a re-activate for the said Duo account fixes the issue.

Test having the Duo app open when doing the authentication, to see if that changes anything.

Additionally, when editing the user in the Duo admin portal, in the up-right-hand corner, you can manually send a Duo push to verify that the push part is working.

(see screenshot)