About errors when performing an upgrade

[t.shibuki]

Hi everyone,

I am using a local update server to test the upgrade.

I need to upgrade in three stages.
The first stage went fine, but when I tried to perform the second stage upgrade, I got the following message and could not upgrade.
Please advise from what perspective I should proceed with the investigation.

----------------------------------------------------------------------------
Your configuration has become corrupt. Please contact customer support to fix this problem before upgrading.

The system upgrade failed. This could be the result of a network interruption
or a more serious error. If this problem persists, please contact customer
support.

----------------------------------------------------------------------------

Best regards,

thank you.

[balaji.bandi]

What is the current version and what is the target version to upgrade?

if this is effecting Services contact TAC immediate action and solution, do you have configuration backup out of the box ?

[t.shibuki]

Thanks for your answer.

No problem, this is a problem that occurred on a test virtual machine, so it does not affect the service.

This issue occurred during the upgrade from v10.0.1-103 to v11-0-1-027.

Just before this problem occurred, I upgraded from v10.0.1-087 to v10.0.1-103, and no error message was output.
I ran the "version" command to confirm that I had been upgraded to v10.0.1-103.

[balaji.bandi · Accepted solution]

Are you using GUI to upgrade, before upgrade suggest to reboot the virtual device and test also can you post screenshot.

[t.shibuki]

Thank you for your continued response.

I rebooted, but unfortunately it did not recover.
Since the support is about to expire, I will look into other methods.
Thank you very much for your help this time.
I hope you can help me again if there is anything else I can do.

[balaji.bandi]

try next available version see if that upgrade ok ?