An Application Fault Occured: ('ext/Printer.py utf8_to_code|45'. .....

[haroldadalia]

Hi,

I received an Alert from IronPort as indicated below. E-mail traffic are still working but it just bothers me with this alert. Anyone familliar with this type of error message?

An application fault occurred: ('ext/Printer.py  utf8_to_code|45', "<type 'exceptions.UnicodeDecodeError'>", "'utf8' codec  can't decode byte 0xa0 in position 23: unexpected code byte", '[omh/omh.py  queue_worker_thread|3409] [omh/omh.py process_item|3808] [dlp/scanning.py  policy_scan|201] [_coro.pyx coro._coro.sched.with_timeout|1055] [dlp/scanning.py  _do_policy_scan|382] [dlp_rsa/tablus_xml.py policy_request|161]  [dlp_rsa/tablus_xml.py toxml|292] [ext/Printer.py run|386] [ext/Printer.py  step|382] [ext/Printer.py visit|186] [ext/Printer.py visitDocument|232]  [ext/Printer.py visitNodeList|202] [ext/Printer.py visit|162] [ext/Printer.py  visitElement|271] [ext/Printer.py visitNodeList|202] [ext/Printer.py visit|162]  [ext/Printer.py visitElement|271] [ext/Printer.py visitNodeList|202]  [ext/Printer.py visit|162] [ext/Printer.py visitElement|271] [ext/Printer.py  visitNodeList|202] [ext/Printer.py visit|168] [ext/Printer.py visitText|294]  [ext/Printer.py TranslateCdata|119] [ext/Printer.py utf8_to_code|45]') MID:  4139157

Version: 7.0.1-010

Thanks in advance!

Regards,

Harold

[Andreas Mueller]

Hello Harold,

from the error I'd saysomething went wrong in the GUI when printing out a DLP policy or report. It's an internal error that does not have any impact on your mailflow, and I suppose you only got it once, in that case nothing much to worry about. If it persists though you'd open a ticket, so we can investigate further.

Andreas