An application fault occurred: ('egg/vault_utils.py raise_ex...

[ablaise@nsoc.fr]

Dear community,

I have a problem with a Virtual ESA applicance

The Critical message is:

An application fault occurred: ('egg/vault_utils.py raise_exception|22', "<class 'vault_exceptions.InvalidRequest'>", 'Vault error: Invalid request.', '[egg/hermes.py run|404] [egg/hermes.py _run1|1004] [egg/ldap_api.py initialize|2830] [egg/ldap_api.py refresh_servergroups|1090] [egg/config_util.py decrypt_serv_pwd|154] [egg/config_util.py decrypt_ldap_pwd|142] [egg/vault_secrets_engine.py read_secret|26] [egg/vault_client.py vault_request|83] [egg/vault_system_backend.py unseal|35] [egg/vault_client.py vault_request|72] [egg/vault_utils.py raise_exception|22]') argv: ['hermes.pyo']

Version: 15.0.1-030

thanks for your help.

[balaji.bandi]

Looks for me Bug, try reload the device and see if that fixed the issue, if not please contact TAC.

[ablaise@nsoc.fr]

I tried to boot the devices 3 times with no succes.

I cant find my serial number on the TAC support portal.

:o(

[Ken Stieers]

For VMs it wants the VLN. In the CLI, showlicense should give you the VLN

[balaji.bandi]

check the guide to find one :

https://www.cisco.com/c/en/us/support/docs/security/email-security-virtual-appliance/118301-technote-esa-00.pdf

[msaalim]

Hello,

It appears that the Vault issue you're experiencing which is seen in the 15.0.x release. To address and fix this matter, I recommend reaching out to Cisco Technical Support by opening a support case with them.