cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1174
Views
5
Helpful
3
Replies

AntiSpam & Antivirus Automatic Scheduled Updates Problem

jnourbakhsh
Beginner
Beginner

Hi Dear Support

According to the Security Service -> Automatic Updates Period time, ESA try to get latest updates for all modules. Most of the time i see it works but not for all modules (As per Attachments Screenshots).

But when i run the following commands in CLI mode, all Antivurus & AntiSpam modules, become updates. So could you please help me why it happened & how can i get all module updates at the same time.

I know that, some parts of modules frequently get updates per day (e.g Antivirus/Antispam Signature) but why when i run commands from CLI, All become update at the same time?

1. updatenow force

2. talosupdate force

 

AntiSpam.jpg

 

Antivirus.jpg

 Before run commands from CLI

 

 

AntiSpam_Updates.jpg

Antivirus_Updates.jpg

After run two commands.

 

Best Regards

 

 

 

 

 

 

 

 

 

 

 

3 Replies 3

group2xxx
Beginner
Beginner

Hi Cisco Support Team

I have same problem & why nobody answered the questions? Please answer as soon as possible.

 

Thanks, Janet

Prab
Beginner
Beginner

Hi,

 

Normally the ESA will auto-update and install the new signatures and you do not need to perform any manual operations.

Make sure that the ESA has connectivity to the Cisco content servers and is able to download the updates.

Ref: https://www.cisco.com/c/en/us/td/docs/security/esa/esa14-0/user_guide/b_ESA_Admin_Guide_14-0/b_ESA_Admin_Guide_12_1_appendix_0101111.html

 

You could check the "Updater Logs" to see why the updates are not happening.

I would recommend creating a support case and get assistance from the TAC. It could be a potential bug.

 

Cheers,

Prab