AntiSpam & Antivirus Automatic Scheduled Updates Problem

[jnourbakhsh]

Hi Dear Support

According to the Security Service -> Automatic Updates Period time, ESA try to get latest updates for all modules. Most of the time i see it works but not for all modules (As per Attachments Screenshots).

But when i run the following commands in CLI mode, all Antivurus & AntiSpam modules, become updates. So could you please help me why it happened & how can i get all module updates at the same time.

I know that, some parts of modules frequently get updates per day (e.g Antivirus/Antispam Signature) but why when i run commands from CLI, All become update at the same time?

1. updatenow force

2. talosupdate force

 Before run commands from CLI

After run two commands.

Best Regards

[group2xxx]

Hi Cisco Support Team

I have same problem & why nobody answered the questions? Please answer as soon as possible.

Thanks, Janet

[Prab]

Hi,

Normally the ESA will auto-update and install the new signatures and you do not need to perform any manual operations.

Make sure that the ESA has connectivity to the Cisco content servers and is able to download the updates.

Ref: https://www.cisco.com/c/en/us/td/docs/security/esa/esa14-0/user_guide/b_ESA_Admin_Guide_14-0/b_ESA_Admin_Guide_12_1_appendix_0101111.html

You could check the "Updater Logs" to see why the updates are not happening.

I would recommend creating a support case and get assistance from the TAC. It could be a potential bug.

Cheers,

Prab