Attempting to Add New User in ESA

[anotthak8]

Hello,

I am logged in as the admin and attempting to add a new user in the ESA. However, when I add a new user in the GUI, the option for password is grayed out. Therefore, I am not able to create the new account? Do I have to add a new user via CLI?

Thank you in advance!

[Libin Varghese · Accepted solution]

Hi,

I've normally observed this to happen due to an IE compatibility issue.

You can attempt to toggle the configuration under System Administration -> General Settings -> IE override or use a different web browser altogether.

Using command "userconfig" through the CLI would also be a workaround if an alternate web browser is not available.

Thanks

Libin V