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Best way to handle incoming redirects

KTD1
Level 1
Level 1

Hi - We currently have a slew of public facing email addresses that route to our internal mail server for agents to handle.  We're going to move this process to the salesforce cloud and were provided one-to-one new address to redirect to:  example

 

Current address:  customerservice@mydomain.com

new address: customservice@blahblahblah.case.salesforce.com

 

I did a test with an incoming content filter: condition=recipient address & action=change recipient - that worked great as expected, but there will be about 50 of these and it seems like i can only do one per content filter...  So, is adding 50 new content filters the best way to handle this, or is there another, more efficient method?

 

Thanks much.

 

1 Reply 1

Libin Varghese
Cisco Employee
Cisco Employee

You may want to look at the domain map feature on the ESA, would make it easier to manage than creating multiple filters.

https://www.cisco.com/c/en/us/td/docs/security/esa/esa13-5-1/user_guide/b_ESA_Admin_Guide_13-5-1/b_ESA_Admin_Guide_12_1_chapter_011010.html#con_1108422

 

Regards,

Libin