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Blocked emails but 2 pass

Sophie
Level 1
Level 1

Hi,
By performing a search with an address since January 2022, the address used has been blocked 248 times. Only 2 emails went through in july, how can this be possible, I don't understand, has this ever happened to anyone?

1 Accepted Solution

Accepted Solutions

UdupiKrishna
Cisco Employee
Cisco Employee

Depends on what engine or configuration blocked it. For e.g. If its the antispam engine, then it doesn't rely just on a sender address to make decisions. Upload a copy of message tracking of the blocked email and the permitted email to understand the differences.

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2 Replies 2

UdupiKrishna
Cisco Employee
Cisco Employee

Depends on what engine or configuration blocked it. For e.g. If its the antispam engine, then it doesn't rely just on a sender address to make decisions. Upload a copy of message tracking of the blocked email and the permitted email to understand the differences.

Ho really!!
That's really good to know, thank's for the advice, i'll take a closer look.