Bounch Email Message Tracking

[msalhauddin8]

Hello IT guru's

Currently we have Iron C350 with version v5.5.1-011 - we have got an query that one of the user email has bouch back - and i need to trace that email through IronPort - weather this email have reached or bouch back, or SPAM.

Would you kindly let me know how i can trace such emails through IronPort ?

Kindly assist

[pvdberg00]

You can do a grep on the maillogs.

Via the CLI on the command  line "GREP" , select number of mail_logs, enter regular expression (message to be searched) and leave all the others to default. If you search on the MID you see all the lines according to that message.

Peter.

[msalhauddin8]

Thanks for your response.  As mention that i am currently new to this devices.. is there a way to check through GUI ?

[pvdberg00]

that depends on the tools and machines.

If you have MFC installed on a windows machine you can track the message there. If you use a M-Sries for logging and reporting you can do a message track on that machine. Also if enabled you can do a message track on the C-Series in the GUI. I am not sure that option is in version 5 but it is definitly in version 6.

Peter.

[msalhauddin8]

Have a look on this URL http://www.ironport.com/pdf/ironport_email_security_management_datasheet.pdf

MFC ?? can i download this application from site ? and run the email tracking ?

So you mean after performing the upgrade from v5.5.1-011 to latest version let say 6.0 can i have these features ?

[pvdberg00]

I think the best is not to  use MFC because it is not engineered anymore. The best is to use the on-box message tracking (I think it is in the user manual)

Peter.