Can iron port supports auto mail reply for external domains

[sivaprasad.gvn]

Hi everybody,

We have a requirement, that our mail security gateway (ironport) should be configured in such a way that it should send the automatic mail reply for  the external domains.

Can any one suggest, It can be configured or not....Post any related article..

Thanks

Siva

[Jeronimo Orona]

Hello Siva,

There are some details that would be needed, to understand if you intend to send auto-replies to external domains or to senders that are sending to those domains. The example below will automatically send a notification to the sender, to confirm receipt of  the message. This based on the recipient addresses. Typically used for requests for info from websites etc.

Assumptions for this filter:

Public listener name = InboundMail

Rcpt to = info@example.com

Subject Line for notification = "Receipt for message:" with the original subject line ($Subject).

Reply to address for the notification = customercontact@example.com

Template for notification body "AutoRespond_Info" already exists

Considerations:

If  there are a number of mail rcpt addresses that require the same  notification, consider using a dictionary rather than specifying them in  the filter itself.

Filter:

AutoRespond_Info: if ((recv-listener == "InboundMail") AND (rcpt-to == "info@example.com")){

notify ("$EnvelopeFrom", "Receipt for message: $Subject", "customercontact@example.com","AutoRespond_Info");

}

Regards,

-Jerry

[k.porvari]

Hi Jerry,

We wanted to use your solution in sending an automatic respond when a recipient has quit working in our company.  But we met some problems when recipient was one of the recipients in an email.

After sending automatic respond message to the sender, we want to drop that email to this specific recipients but at the same time deliver that email to the other recipients. But it showed that none of the other recipients get that email.

Do you have any solution how we could do this and avoid this problem  ? 

Regards

Kari

[Mathew Huynh]

Hello Kari, 

To meet your requirement,  I would suggest to use the GUI and content filters to do this. 

With the gui and content filters you'll need to splinter the email off and they're handled in a different way. 

Please see the following 

In the gui,  go to mail policies > incoming mail policies 

Create a separate policy for this recipient who is no longer available so it splinters off for the user for processing and not affect the other lot of recipients 

Then create the content filter for this policy,  where you can set the action as notify the sender with the notification template you wish,  then drop the email. 

Deploy this filter on the special policy of the user crested 

So the sender gets this notification that the user is not there anymore,  the email to that user which has left is dropped,  while not affecting the other recipients. 

Regards 

Matthew 

[k.porvari]

Thanks Mathew,

Just one more question.  How or can I update that policy automaticly, adding new mail-address and taking away the oldest ones  ? 

We would like to do this update automaticly every weekday.

Regards

Kari

[Mathew Huynh]

Hello Kari, 

It will not be an automated process as it's not designed to do so,  you'll need to manually add and remove the recipients accordingly. 

Else I would suggest that an ldap server is added so you can do recipient validation and generate a bounce ndr though the use of the ldap recipient checking.  It'll Be automated and reliant on your ldap. 

Please see your online help guide on the appliance for ldap accept. 

Regards 

Matthew