Cant scan MSG file attactment
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-30-2017 02:52 AM - edited 03-08-2019 07:27 PM
Hi
I have a problem in some mails that contains an attachment files like msg.
In the tracking message it tells my that:
"encountered message scanning error: coercing to Unicode: need string or buffer, NoneType found"
is there any problem to scan those files?
Is there any fix for it?
Doron
- Labels:
-
Email Security
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-31-2017 07:02 AM
Hi Doron,
I do not think there should be any issues scanning msg attachments in emails.
Could you confirm if you see this error for specific or all msg attachments?
Passing a msg attachment I saved from Outlook through a lab device on Async OS 11 showed no errors.
You may want to open a TAC case to see if the issue can be recreated for specific attachment to determine a cause.
You could also test yourself by passing multiple msg attachments through your device to narrow down what is different in specific attachments.
Regards,
Libin Varghese
