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Beginner

Cisco Email Submission and Tracking Portal

Trying to configure Cisco Email Submission and Tracking Portal to view all our SPAM submissions. We are supposed to get a registration confirmation mail from SubmissionPortal@cisco.com  for every new domain added over there to postmaster@domain.com.  However, there was no such mail delivery for any new domain registration.

Am I missing anything here? Have ensure that the message filter is available to reroute the mail addressed to postmaster@domain.com to mymailid@domain.com. Checked the message tracking for any mails from sender - SubmissionPortal@cisco.com  and no mails found

Did anyone have simillar issue?

2 REPLIES 2
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Cisco Employee

Hi,

If everything is configured correctly and there are no specific errors on the portal when the new domain is added, I would recommend opening a TAC case to get that checked.

The configuration mentioned by you appears to be correct and matches the troubleshooting article provided,

https://www.cisco.com/c/en/us/support/docs/security/email-security-appliance/200653-ESA-FAQ-Troubleshooting-Email-Submissio.html

Thank You!

Libin Varghese

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Thanks. A case has been opened with TAC.