Cisco ESA C170 Connection refused through HTTP and SSH

[Aekapop]

I have problem with my Cisco ESA C170 it's connection refused through HTTP and SSH, I try access via console cable, yes can but there are a few log show after that C170 is reject to Login again. Any Idea to solve this issue.
Thank you for you advice. :) (have on picture attach)

[ppreenja · Accepted solution]

Hi Aekapop,

I would request you to check on appliance after logging in via console (which is working) and run the below commands and help me with the output:
myESA>version

myESA> displayalerts

BR,
Pratham

[Aekapop]

Hi Pratham,

I try on console but i cannot typing anything it's reject to login again.
But I have the initial information... 

Current Version
===============
UDI: C170 V06 FCZ1925N001
Name: C170
Product: Cisco C170 Email Security Appliance
Model: C170
Version: 11.0.1-027
Build Date: 2017-11-07
Install Date: 2018-03-27 15:24:48
Serial #:
BIOS: 9B1C118A
RAID: 02
RAID Status: OPTIMAL
RAID Type: 1
BMC: 2.03

Ethernet interfaces:
1. Data 1 (Autoselect: <1000baseT full-duplex>) b0:aa:77:96:d9:a3
2. Data 2 (Autoselect: <link is down>)) b0:aa:77:96:d9:a2

[ppreenja]

Hi,
Thanks for the update.
Unfortunately, with this much information I won't be able to suggest you anything further.
Since you are not having console access to the device itself and hence we can't check much on your ESA appliance till then.

I would suggest to open a TAC case to get your admin account reset and then try logging in via console. After this we'll be able to check further.

BR,
Pratham

[Aekapop]

Hi Pratham,

Yes, I agree should be open a TAC case with Cisco is better, Thank you so much, I have contact local cisco engineer already.
Thank you for advice. :D

[ppreenja]

No worries. Happy to help :)

[gkumarj]

Hi  Aekapop,

Power off the appliance, remove the power cable for 10 mins, plug it back and turn on the appliance. If you still see the traceback error we would need to RMA the appliance.

Rgds,

Gagan

[Aekapop]

Hi Gagan,
Yes, I did as your mentioned but still trackback error.

thank you for advice. :D