Cloud Email Security SLA

[efuenteso1]

Hi

¿Does anyone have a document o reference where indicate the SLA for Cloud email security?

thanks in advance.
Grettings

Eleazar

[Libin Varghese · Accepted solution]

Hi,

These are the links I was able to find, not sure if this is what you were looking for.

http://www.cisco.com/c/dam/en_us/about/doing_business/legal/service_descriptions/docs/ces-cres-offer-description.pdf

http://www.cisco.com/c/en/us/about/legal/service-descriptions.html?stickynav=2

- Libin V

[efuenteso1]

Thanks Libin,

CES service description covers what I was searching for:

6.1 Uptime Service Level Agreement

The Service will accept connections on Port 25 and process email at least 99.999% of the time

during each calendar month, excluding maintenance windows.

Best Regards

[Libin Varghese]

Perfect. Never had to read through that myself so good to know. :)

- Libin V