Configuring G Suite (Gmail) with Cisco Cloud Email Security (CES)

[ccg-security]

Hello Team,

We are currently having a problem with incoming emails in client's side (Gsuite). We have already configured both CES and GSuites per configuration guide.

Any idea for this setup?

[Mathew Huynh]

Hey ccg-security,

What are the issues you're having if you could share some more details into it.

Thanks,

Mathew

[ccg-security]

Hello Matthew,

We dont see any emails passing in our CES. 

[Mathew Huynh]

Hey ccg-security,

Emails are not passing at all; i would like to have it looked at via the CLI as on the CES it may not log connections on the tracking but only at mail_logs if the connections are being dropped by the CES device.

On the G Suite side, do you see attempted connections or errors appearing?

If you could private message me your CES host information and G Suite IPs that should be reaching the CES I can check the CLI of the CES devices and see if there are attempted connections, if there are no attempted connections at all; that could mean the G Suite may not be configured to send to the right CES IPs or something else afoot.

Regards,
Mathew