Critical Message: An application fault occurred: ('egg/varstate.py _load_state|77'

[pbabu6001]

Could you please let me know, what is this error about and impact.

The Critical message is:

An application fault occurred: ('egg/varstate.py _load_state|77', "<type 'exceptions.EOFError'>", '', '[egg/hermes.py run|157] [egg/hermes.py _run2|740] [egg/varstate.py init|29] [egg/varstate.py _load_state|77]') argv: ['hermes.pyo']

Version: 9.1.0-032

Timestamp: 10 Nov 2017 14:49:42 +0000

[Libin Varghese]

Hi ,

Generally, this application fault is in association with the appliance going through an improper shutdown or reboot. 

If you see the alert multiple times I would recommend sharing remote access to an engineer on a TAC case for further review.

Regards,

Libin Varghese

[pbabu6001]

Could you please let me know in which Log subscription this shutdown / reboot places?

[Libin Varghese]

You should be able to see shutdowns in the system logs, however if the appliance crashed or if there was an improper reboot can only be checked by TAC through a remote access.

- Libin V