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CSCvi87952 - Issues with incoming messages detecting as Japanese

p-mason
Level 1
Level 1

We just recently start running into this situation due to the fact that we were aiming to implement a Japanese version of our mail banner. Many cases it works, but there are also a lot of cases where a message in English is detected as Japanese.

I'm glad that support pointed out this bug after I opened a ticket, but I'm concerned for two reasons:

  • This bug report was created 7 years ago. What has been going on?
  • There is no definition of a short message mentioned in the report. And even for a number of messages that might be of decent length, it still detects errantly as Japanese.
  • Pretending the message is short, if there's no need for a long message, why would we instruct an outside party to make a message longer? And why would it detect as Japanese when there are no Japanese characters present?

Is there any sort of status of timeline?

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