cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
3258
Views
0
Helpful
1
Replies

Email notification with HTML on ESA

REJR77
Level 1
Level 1

Hello,

 

I see in Text Ressources, we can create different type of templates.

I would like to create a notification template using HTML code. Is it possible? I can't find the right way to do so...

regards

 

1 Accepted Solution

Accepted Solutions

Mathew Huynh
Cisco Employee
Cisco Employee

Hey Romain,

 

The notification templates and settings unfortunately does not accept HTML.

It will be added in RTF.

 

A means to do so however, I can't off the top of my head think of one that is available to be done on the ESA.


EDIT: Yep, it's not possible as the ESA is RFC Compliant, and returned (notification) emails cannot be structured with HTML and must be encoded in MIME type of text.

 

The only resource that I know accepts HTML code for normal email flows is the Disclaimer but this merely stamps a heading or footer on the email.

 

A non-ESA enabled optin is, you can redirect emails from your ESA to an account which will have an auto-response feature which allows that mail server to reply with a HTML-formatted message, since these systems allow the mail administrator to design the email in HTML and have it sent every time a new email arrives to that account.

 

Regards,

Matthew

View solution in original post

1 Reply 1

Mathew Huynh
Cisco Employee
Cisco Employee

Hey Romain,

 

The notification templates and settings unfortunately does not accept HTML.

It will be added in RTF.

 

A means to do so however, I can't off the top of my head think of one that is available to be done on the ESA.


EDIT: Yep, it's not possible as the ESA is RFC Compliant, and returned (notification) emails cannot be structured with HTML and must be encoded in MIME type of text.

 

The only resource that I know accepts HTML code for normal email flows is the Disclaimer but this merely stamps a heading or footer on the email.

 

A non-ESA enabled optin is, you can redirect emails from your ESA to an account which will have an auto-response feature which allows that mail server to reply with a HTML-formatted message, since these systems allow the mail administrator to design the email in HTML and have it sent every time a new email arrives to that account.

 

Regards,

Matthew