Encryption: http error occuring during connection to server

[jheadley]

I just had a user report the following error message when they try to send an encrypted message.

An HTTP error occurred during connection to server: unable to establish IP connection.       

I tried to recreate the issue on my machine but I get a different message listed below.

An error occured during encryption.          

[Luis Silva Benavides]

Hi Jamie,

This occurs if the plug-in was set to use "desktop encryption" instead of "flag encryption" on install, and you are using CRES as opposed to your own encryption appliance. 

Run the plug-in install again from Add/Remove Programs; the second step gives you the choice between desktop and flag encryption. 

Change the option to "flag" and you should be all set.

HTH

Luis Silva

"If you need PDI (Planning, Design, Implement) assistance feel free to reach"

http://www.cisco.com/web/partners/tools/pdihd.html

[jheadley]

Luis,

The new version 7.3.0.102 does not have that option to select desktop or flag encryption.

Jamie

[Luis Silva Benavides]

Jamie,

Could you please get the Diagnostics?

Luis Silva

Luis Silva

"If you need PDI (Planning, Design, Implement) assistance feel free to reach"

http://www.cisco.com/web/partners/tools/pdihd.html