Error authentification - Ironport Email Security Appliance c170

[ibouameur25]

hi,

i cant log into our Ironport C170, since i've changed my password. 

Is there a way to recover it ?

[Robert Sherwin]

You'll need to open a support case, and we can send you the temp admin password.

http://www.cisco.com/c/en/us/support/docs/security/email-security-appliance/117866-configure-esa-00.html

Instructions

Follow these steps in order to reset your admin password on your Cisco content security appliance.

1. Contact Customer Support for a temporary admin password. You need to provide the serial number of the appliance.
2. When you receive the temporary admin password, access the appliance via a serial connection:

   Bits per second: 9600
   Data bits: 8
   Parity: None
   Stop bits: 1
   Flow control: Hardware

3. Log in as user adminpassword.
4. Enter the temporary admin password that you received from the Customer Support Engineer and press Return.
5. Enter the new password that will be used for the admin user.

   AsyncOS myesa.local (ttyv0)
   
   login: adminpassword
   Password:  <<<WILL REMAIN BLANK AS YOU ENTER IN THE TEMP PASSWORD>>>
   Last login: Fri Feb 6 20:45 from 192.168.0.01
   Copyright (c) 2001-2013, Cisco Systems, Inc.
   
   AsyncOS 8.5.6 for Cisco C370 build 092
   Welcome to the Cisco C370 Email Security Appliance
   Chaning local password for admin
   New Password:  <<<WILL REMAIN BLANK AS YOU ENTER IN THE NEW PASSWORD>>>
   Retype New Password:  <<<WILL REMAIN BLANK AS YOU ENTER IN THE NEW PASSWORD>>>
   
   AsyncOS myesa.local (ttyv0)
   
   login: admin
   Password:  <<<USE NEW PASSWORD AS SET ABOVE>>>

-Robert