07-13-2017 12:58 AM
Hi Cisco Support Community,
In the last 2 weeks, we frequently receive
Model: Cisco IronPort C100V
Current firmware version: 10.0.0-203
Unable to connect to Cisco Web Security Service.
URL Filtering will not work correctly.
Please verify all network, proxy and firewall settings.
Connection to "v2.sds.cisco.com" failed.
The last error seen on this connection: "Request failed with code: 77 (error setting certificate verify locations:
CAfile: /data/share/trustedca.pem
CApath: none)"
Unable to connect to Cisco Web Security Service.
URL Filtering will not work correctly.
Please verify all network, proxy and firewall settings.
Connection to "v2.sds.cisco.com" failed.
The last error seen on this connection: "Request failed with code: 35 (error:1409C041:SSL routines:SSL3_SETUP_READ_BUFFER:malloc failure)"
Unable to connect to Cisco Web Security Service.
URL Filtering will not work correctly.
Please verify all network, proxy and firewall settings.
Connection to "v2.sds.cisco.com" failed.
The last error seen on this connection: "Request failed with code: 77 (error setting certificate verify locations:
CAfile: /data/share/trustedca.pem
CApath: none)"
Thank you.
07-13-2017 02:24 AM
Hi,
Please ensure the configuration for URL filtering has been updated as per the field notice below:
http://www.cisco.com/c/en/us/support/docs/field-notices/641/fn64111.html
Generally you can resolve this issue if it is configured correcttly by running the following command on the CLI which updates the certificates used for the URL filtering service: ecupdate force.
- Libin V
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