I am getting reports that users are seeing this error and spam that was once being routed into the user's spam folder is instead now going into the user's inbox with this message:
Google support says that it is because "the spam classification has been removed for the email due to because the sender IP is added in the Inbound gateway setting in your domain”; however, that is what I was instructed to complete per the instructions here: https://www.cisco.com/c/en/us/support/docs/security/cloud-email-security/214736-configuring-g-suite-gmail-with-cisco-c.html
I also completed the instructions here - https://www.cisco.com/c/en/us/support/docs/security/cloud-email-security/214736-configuring-g-suite-gmail-with-cisco-c.html#anc14 - that state they will route email to the spam folder but I just received word that spam is still being delivered to the user's inbox and not the spam folder.
I have confirmed that emails coming through have their subject pre-pended with [SUSPECTED SPAM] and I'm seeing the x-ipas-suspect in the header but the emails are still not being routed to spam.
Any ideas? Thanks!