how can i whitelist a single email address like mike.foo@foo.com that is get blocked by poor reputation?

[Robert Sahmel]

Hello @ all,

how and where can i whitelist a single email address like mike.foo@foo.com that get blocked by poor reputation?

thanks

[Doug Maxfield]

Under Mail Policies, HAT Overview.  Create a new Sender Group called "GreyList".  It needs to be placed directly under your "Whitelist" group.  Use the Policy of Accepted.  But on the SBRS, leave it blank.

Once the Sender Group is created, you can add Sender to the list by pressing the "Add Sender" button.  You will need to IP address of the offending email server.  We normally leave them out there for a week and then remove them. 

[Robert Sahmel]

Ok i Understand. But my question was how can i whitelist a single email address?

Is it possible to put the email address in somewhere ?

[Stephan Bayer · Accepted solution]

Robert,

Please see:

 Can I whitelist or blacklist individual users via email addresses in the HAT?

 How do I blacklist/drop the sender's domain using Incoming Mail Policy and Content Filter?

I hope this answer helps. If you are satisfied with the response, please mark the question as answered by using the star rating system.  Thank you!

Stephan

[Amos Gouaux]

I know this response is now 2 years old, but where's the new location for these "Article #330" and "Article #928"?  The links above no longer work....

[Stephan Bayer]

Hi Amos, I updated the links above. Hope it helps. SB