Increase SenderBase reputation score

[mdgrkbcisco]

Hi, everyone.

Could you please advice on how to increase SenderBase reputation score?

Had an IP listed under http://cbl.abuseat.org/ with kelihos spambot.

We have removed the IP from CBL, but SenderBase still reputation score is still POOR and this is preventing some organizations from receiving mail from this source.

Thanks,

Mario

[rajett]

Hi Mario,

The SenderBase system is designed to quickly process reputation improvements. If you have resolved the spambot issue, your reputation will automatically improve. If you are not a Cisco Email Security customer, and still have the issue, send an email to support@senderbase.org and the team there will help you with understanding why the reputation hasn't improved yet.

If you are a Cisco Email Security products customer, you can open a TAC case if the situation hasn't improved, to get the same information. Also, if you are a Cisco Email Security customer, there are features you can combine to help keep yourself off of the blacklists. I wrote a whitepaper on this that is up on the public Cisco.com web site. While it is targeted to Higher Education accounts, it works just fine for non-Ed customers.

http://www.cisco.com/en/US/prod/collateral/vpndevc/ps10128/ps10154/whitepaper_C11-720311.pdf

Thanks,

Raymond Jett

Technical Marketing Engineer

Cisco Email Security Products